Shipping Policy

At Velmayil Silks, we strive to ensure that your shopping experience is seamless and your orders are delivered to you on time. Please read our shipping and delivery terms carefully.

Domestic Shipping (Within India)

  • The estimated delivery time for each product is mentioned on the respective product detail page.
  • Delivery time is calculated from the date of order confirmation.
  • We partner with reliable courier services such as Bluedart, Delhivery, Smarter Logistics, and others to ensure safe and timely delivery.
  • Usual delivery time: 5 to 7 business days (from the date of confirmation), depending on the product.
  • Free Shipping: All prepaid orders within India are eligible for free shipping.

Special Cases

  • Ready-to-Wear Sarees: Require an additional 7 business days.
  • Customized Products (e.g., blouse stitching): Require an additional 7–10 business days.
  • Handcrafted Products: May take 15–20 business days for dispatch.

International Shipping (Outside India)

  • Shipping charges are applicable for international deliveries and will vary based on order weight.
  • Handcrafted Products: May take 30–35 business days for dispatch, depending on the order.
  • Customers are responsible for paying customs duties, VAT, and local taxes directly to our shipping partner at the time of delivery.
  • The amount of duty/taxes depends on the regulations of the destination country.

Urgent Orders

If you require expedited delivery, please contact the Velmayil Silks Team before placing your order to confirm feasibility.

Cash on Delivery (COD) Orders

  • COD orders will be dispatched only after confirmation with the customer.
  • If we are unable to reach you within 3 days of first contact, the COD order will be automatically canceled.
  • In case of unsuccessful delivery attempts:
  • A second attempt will be arranged after reconfirming with the customer.
  • For a third attempt, additional shipping charges will apply. If unpaid, the order will be canceled, and we may decline future COD requests from the customer.
  • Prepaid Orders: Dispatched directly without confirmation attempts.

Order Cancellations

  • Cancellation requests must be submitted before dispatch.
  • Once an order is dispatched, cancellation or refunds are not permitted.

Delays

While we make every effort to deliver on time, delays may occur due to unforeseen circumstances beyond our control (e.g., courier delays, natural disruptions, government restrictions).

  • If your order is delayed beyond 2 weeks of the estimated delivery time, our team will contact you to confirm whether you’d like to proceed with or cancel the order.

📌 For assistance with shipping and delivery, please contact us:

📧 velmayiludt@gmail.com
📞 +91 96267 16000